Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free shipping on all orders. For more information, please see our Shipping & Delivery.
What is your return policy?
We offer a hassle-free return policy. If you are unsatisfied with your purchase, you may return it within 60 days for a full refund or exchange. Please see our Refund and Return Policy for more information.
Do you offer any promotions or discounts?
Right now, we’re not offering any of them. Please sign up for our newsletter to stay up-to-date on our latest offers.
Is the information I provide on your website secure?
Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won’t be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers’ private information!
Does The BestCatShop offer a quality guarantee for every item sold?
Absolutely! If you find any product flaws, do let us know immediately! We go above and beyond to give you the best shopping experience possible. Get in touch with us, and we’ll handle it!
Products Availability:
We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we’ll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.
Impacts of Current US Trade and Tariff Policy:
We do our best to deliver high quality products at fair pricing. Current US Trade and Tariff policies have impacted some of our supplies, the availability of goods, and have delayed delivery times. Whenever possible we will inform you of any of these issues. Please be patient as we are all navigating through this new supplier environment together.
How can I get in touch with customer service?
Our customer service representatives are reachable by phone or email. Our knowledgeable and friendly crew will respond to any questions or concerns you may have within one business day.
If you have any other questions, please get in touch with us; we will do our best to help you.
Email: su*****@*********op.com
Phone: +1 860-830-4915